Archive for the 'Reviews' Category

San Francisco New Car Dealer Reviews

Customer: Allison
Response date: 7/19/2011
I would definitely recommend Gary to friends as the go-to guy for a comfortable buying experience!
VW of Oakland had the EXACT car we wanted!
Score: 100.0

Customer: Rachel
Response date: 7/19/2011
JD Livesay was great to deal with. THANK YOU! 
Score: 92.5

Customer: Steve
Response date: 7/28/2011
Dave Parsons was the most easy going, non-pressuring car salesman I’ve ever dealt with.
The main reason I bought my car from Oakland VW was Dave. He searched around the other
dealers to find the car I wanted and had it delivered the next day. I had been to 3 other
dealers (Honda, Toyota and BMW) and none provided me the level of service that Dave did.
Score: 99.4

Customer: Lori
Response date: 7/30/2011
Dave Parsons was a pleasure to deal with. He made me a very good offer From the start.
I really appreciated not having to play the negotiating game.
He has been very responsive post sale with answering any of my questions. 
Score: 100.0

Customer: Matthew
Response date: 8/08/2011
Nick did a great job. Thanks, Nick!  
Score: 95.0

Customer: Terry 
Response date: 8/08/2011
Out of 10-12 cars, this might have been the BEST.
Score: 100.0

Customer: Joseph 
Response date: 8/11/2011
Because of Dave and the team you have there at VW Oakland, you have a loyal customer for life.
I never felt so at ease during the purchase of a car. Please keep up the great work guys!
Do not ever change and make sure Dave is there in 3 years when my lease is up!
I keep handing out his business cards! Great guy!
Score: 100.0

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Great Reviews of Oakland VW in Northern California

Customer: John
Response Date: 6/15/2011
An overall great experience!
Score: 100.0
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Customer: John
Response Date: 5/31/2011
Mr. David Taylor did an excellent job as a sales person, please give him a BONUS and/or a raise. i really like his style. 
Score: 99.4
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Customer: Dale
Response Date: 5/28/2011
This is probably the best experience we’ve had in acquiring a car. The sales consultant, Gary Label, was very courteous and patient. He was a major factor in providing us with an excellent car dealer experience. The finance consultant, John Wong, demonstrated professionalism and honesty. We received the car in excellent condition, both mechanically and cosmetically. We will definitely be back at VW of Oakland for our future VW acquisitions and we will highly recommend it to friends and family. Score: 100.0
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Customer: Deborah
Response Date: 5/10/2011
While the facility could use a massive upgrade (to show your beautiful cars in the best light), every person I dealt with was exceptional. I am comparing this experience to the five other dealerships I visited in my hunt for a car – Hyundai, Ford, Honda, Kia, and another VW dealership. Hands down – they were the best in terms of personnel. I look forward to a warm, long term relationship.
Score: 92.2
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Customer: Clifford
Response Date: 5/09/2011
I thought J.D. was an exceptional person, very knowledgable and very out going and a no bullshit kind of guy. Which is really refreshing. I think J.D. is a true asset to your team at Oakland Volkswagen.
Score: 99.4
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Customer: Lyall
Response Date: 5/03/2011
As mentioned, Dave and John (in finance, not sure if this is the right name) were wonderful. For the first time ever, I found the experience of buying a car actually pleasant. Kudos! We can easily recommend your dealership to our friends. And…. I love my new Jetta Sportswagon.
Score: 98.2
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Customer: Joseph
Response Date: 4/26/2011
Talaho (I apologize for the spelling)
He was an AWESOME sales person. wasn’t pushy at all. and really made the experience great! Give that guy a raise!!! ;0)
Score: 93.5
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Customer: Peter
Response Date: 4/12/2011
Dave Parsons did a good job
Score: 100.0

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Great Reviews Keep Pouring In!

Customer: Steve
Response Date: 3/23/2011 
David Taylor was great, the whole experience was quick and easy and most importantly, I love my car and feel I got an excellent price. 
Score: 100.0 


Customer: Pascal
Response Date: 3/23/2011
Excellent service!!! 
Score: 100.0


Customer: Jen
Response Date: 3/22/2011
Frank provided great service as usual. He went above and beyond to ensure that the rental car that I had during the time that my vehicle was being serviced completely fit my needs. I love bringing my car to VW of Oakland for service! 
Score: 97.5


Customer:  Laurice
Response Date:  3/13/2011
Dave did a great job of pursing my business.. 
Score:  100.0 


Customer:  Jose
Response Date:  3/9/2011
I am so pleased with my experience at Oakland VW and with my salesperson Mike, he explained everything about the car so well I didn’t have to ask a question. I never felt pressured or uncomfortable throughout the whole processes. 
Score:  99.4 


Customer:  Mejgan
Response Date:  3/02/2011
Gary Label, of Oakland VW: outstanding, honest salesman. Our next lease will again be through him. I think we found our go to guy!! 
Score:  99.4 


Customer:  Sherry
Response Date:  2/28/2011   
Everyone was very nice and helpful. I really liked the sales personal I dealt with — Michael Madamba. He was very personable and helpful. 
Score:  100.0 

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Reviews of VW of Oakland in the San Francisco Bay Area

Customer: Adriano
Response date: 2/14/2011
It was a painless and quick car buying experience that I ever had. I’ll never go anywhere else
Score: 94.4
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Customer: Cassaundra
Response date: 2/08/2011
Excellent customer service from the whole Volkswagen team.
Score: 100.0
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Customer: Mark
Response date: 2/03/2011
Our salesperson was Talao Sadler. He was truly exceptional in every respect.
Score: 94.1
Customer: Adrienne
Response date: 2/01/2011
The USAA car buying service coupled with the efficiency and competence of our salesperson (Dave Parsons) made our car buying experience enjoyable and effortless. We love our new Tiguan.
Thank you.
Score: 100.0
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Customer: Loy
Response date: 1/30/2011
Dave Parsons was great to work with!
Score: 93.5
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Customer: Patricia
Response date: 1/24/2011
VERY PLEASANT EXPERIENCE. THANK YOU VERY MUCH
Score: 100.0
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Customer: Brent
Response Date: 1/19/2011
Gary did a great job guiding us to the right vehicle and exhibited a good level of patience with us…we are slow when making big life decisions. He’s been very thorough with making sure we are completely satisfied with Volkswagen of Oakland and VW in general.
Score: 100.00
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Customer: Carol
Response Date: 1/17/2011
I was looking for a particular car and that is what I received. I love my new car and so doesw everyone I know.
Score: 100.0
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Customer: Nick
Response date: 1/16/2011
Very friendly, knowledgeable, great to work with!
Score: 96.9
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Customer: Silva
Response Date: 1/15/2011
Honestly very pleased with purchase of new VW and also very pleased with employees Nick Hadenfeldt and Dave Parsons.
Score: 93.1
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Customer: Adele
Response Date: 1/11/2011
Mike Jr was very helpful and continued to follow through with phone calls to ensure my satisfaction with the car. Everyone was very friendly and helpful, not to mention honest.
Score: 97.8
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Customer: Leslie
Response Date: 12/12/2010
This was the best car buying experience I’ve ever had. I will definitely refer friends and family to VW of Oakland.
Score: 100.0

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Oakland VW New Reviews

Customer:  Leslie
Response Date:  12/10/2010
This was the best car buying experience I’ve ever had. I will definitely refer friends and family to VW of Oakland.
Score: 100.0

Customer:  Timothy
Response Date:  12/09/2010
Thanks for making my purchase a quick and easy experience!
Score: 100.0

Customer:  Emily
Response Date:  11/30/2010
It was a fantastically easy process that had me in my new Jetta way faster than I ever imagined! I have already recommended Oakland VW and Dave Parsons to a friend who’s thinking of buying a car in the next few months.
Score: 100.0

Customer:  Jessica
Response Date:  11/28/2010
Dave was friendly and honest. I would recommend him.
Score: 100.0

Customer:  Amber
Response Date:  11/24/2010
Wendy and the rest of team at Oakland VW Dealership were outstanding. Thanks for making my buying experience enjoyable.
Score:  94.1

Customer:  Amber
Response Date:  11/24/2010
Top notch experience from start to finish. I will never go anywhere else to buy a VW, and would never recommend anywhere else. Not only was Dave Parsons an exemplary person to represent your dealership, everyone else we dealt with was primo. I THANK YOU!
Score: 100.0

Customer:  Evelyn
Response Date:  11/22/2010
He gave us a quick tour of the key features, but there’s too much to absorb in one sitting, and many less immediate features that had to be learned by reading the manual.
Score: 94.1

Customer:  Carolyn
Response Date:  11/21/2010
When I got back to Monterey, I told everyone I knew what a GREAT experienced I had up there at VW Oakland!!! Seriously, EVERY person in the store was friendly and helpful! The only thing I wish I could change was if we were closer to each other….lol. Definitely was the best car buying experience I’ve ever had! Thank you so much! I will be back up within the next month or two, to say hi 🙂
Happy Holidays!
Carolyn
Score: 100.0


 


 


 


 


 


 


 


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Reviews Of Oakland Volkswagen From Yelp review site

Reviews Of Oakland Volkswagen From Yelp review site

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Great Reviews of Volkswagen of Oakland

Customer:  Zarinah
Response Date:  11/12/2010
My sales associate David Patton really made all the difference in me purchasing a Volkswagen. He was very informed and knowledgeable and really made me feel confident that a Volkswagen was the right car for me.
Score:  100.0

Customer:  Jeffrey
Response Date:  11/09/2010
Great dealership. Was very eager to help me with my purchase and got me the exact car I was looking for.
Score:  94.1

Customer:  George
Response Date:  11/08/2010
Time did not permit full explanation of all car features – but this was scheduled for a later, more convenient time.
Score:  100.0

Customer:  Katheryn
Response Date:  11/08/2010
Thank you Michael Mandamba and the VW of Oakland for an excellent experience. We love our Jetta Sportwagen TDI!
Score:  94.4

Customer:  Robert
Response Date:  11/06/2010
1. This was an excellent experience. The individuals serving us were truly serving us and helping us understand and meet our needs. They were truly superb in their sales work.
2. The information we still seek is not easily available from either you or VWofA. I need to know what snow traction devices VW recommends and where I can purchase them for the cc to comply with California law that mandates individuals driving in the Sierra Nevada mountains in the winter carry “chains.” And, I need to know where I can get a 4 pin trailer wiring harness and hitch that does not require drilling to install.
Score:  100.0

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Here what VW of Oakland’s customers have to say about their experiences.

Customer:  John
Response Date:  10/22/2010
My service was to be delayed beyond its original “ready” time and I was advised by cell phone of the delay. The delay was less than anticipated and I was treated fairly by my consultant
Score:  100.0


Customer:  David
Response Date:  10/22/2010
Rafael, the shuttle driver was very helpful.
Score:  100.0


Customer:  Jeffery
Response Date:  10/20/2010
It was an easy and fast experience. Just the way I wanted it.
Score:  94.4


Customer:  Jim
Response Date:  10/21/2010
Very good service experience.
Score:  100.0


Customer:  Joseph
Response Date:  10/19/2010
My thanks to the professional staff at Oakland Volkswagen. It is rare to be in a dealership where customer service, honesty and integrity are so evident.
Score:  100.0


Customer:  Kaethe
Response Date:  10/18/2010
My services consultant was excellent! She was sensitive to my schedule. She was courteous and professional.
Thank you, Charlotte!
Score:  100.0


Customer:  Jennifer
Response Date:  10/17/2010
Marin is awesome!!! So is Noe Jr. (sp?) – detailer. He gave me a ride home. Two of the automatic windows went out just two months after the warranty expired. I’m glad I purchased the extended warranty, but it would have been nice if VW covered the repair.
Score:  100.0


Customer:  Gina
Response Date:  10/16/2010
I am so happy that I was able to get my car serviced from you. I was welcomed by the staff, and am amazed at the quality of teamwork. I am definitely bringing my car back for future services, even though I live in Milpitas! You guys are awesome!
Score:  94.4


Customer:  Emilio
Response Date:  10/13/2010
While I appreciated Jimmy’s initial help & info via the website chat (that’s how we verified that the car we were interested was available), it was Gary Label’s approach & rapport at the dealer that “made” the sale (Jimmy was busy with another appointment).
One small detail we didn’t cover in the overview & demo: how to go in reverse (manual transmission)
Score: 94.1

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New reviews from customers of Volkswagen of Oakland in the San Francisco Bay Area

The following reviews are from customers who posted reviews on places such as Yelp and Insider Pages.

Customer: Jan
Response Date: 10/12/2010
I really like my new car and the car it has received in your service dept. You fixed a problem that I had not described very well and at no charge. You are the ‘southwest’ of car dealerships… 
Score: 100.0


Customer: Naoufel
Response Date: 10/11/2010
I just purchased a 2011 Jetta Sportswagen TDI last week. Wendy the sales person at Oakland VW is excellent she let me test drive the car, and gave me a lot of advice. She is very knowledgeable and it was enjoyable doing business with her.
Great customer service,
Cheers,
Score: 100%


Customer: Eden
Response Date: 10/10/2010
They went above and beyond what i expected. Best customer service I’ve ever received. 
Score: 100.0


Customer: Sharon
Response Date: 10/08/2010
Marin is always attentive and provides good service. 
Score: 100.0


Customer: Danielle
Response Date: 10/08/2010
Marin was amazing and very helpful. I truly appreciate how much help he was, and how kind he was. Thank you! 
Score: 100.0

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New customer testimonials from review sites like Yelp, Judy’s Book, & others.

Customer: Andrew
Response Date: 09/30/2010
JD did a great job!
Score: 100% 

  

Customer: Sharon
Response Date: 09/23/2010
Excellent from the first phone call until I drove my car away. JD was wonderful and I have already recommended him to a friend who is looking to buy a new car.
Score: 100%  

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